ROLE OVERVIEW
This role is responsible for providing technical assistance through desktop support, network troubleshooting, system maintenance, and infrastructure monitoring to ensure smooth and secure IT operations across the organization.
KEY RESPONSIBILITIES
- Basic troubleshooting for local user, desktop support, and miscellaneous helpdesk.
- Windows application installation and support.
- Microsoft Outlook client support.
- Microsoft Office support.
- Basic network troubleshooting including LAN and Wide Area Network (WAN).
- Troubleshooting and resolution of incidents, as will be determined by MICROBASE.
- Removal of viruses and recovery of backup files for incidents involving hard disk/diskette files damaged due to hardware fault, human error, or viruses. This includes notes servers, files servers, and workstations.
- Weekly monitoring of IT central infrastructure, troubleshooting, and submission of written recommendations if any deviations or irregularities occur.
- IT central infrastructure includes Window Servers, Nodes Servers, In-country Network, LAN, and International Network Components.
- Maintain updated computing, email, workplace, and communications documentation as defined by the client/project.
- Deployment of desktops, laptops, printers, and peripherals.
- Maintenance and security of client’s databases.
QUALIFICATIONS
- Graduate of any 4-year course, preferably with a computer background
- Must have at least 6 months related experience in administration.
- Proficient in MS Office applications
- Excellent written and oral communication skills
- Able to work independently and as part of the team.
- Ability to assist clients in all their needs and be able to compromise agreements that are beneficial for both the company and the customer
- Highly organized and particular to details.
- Has very good client relation skills
